24/7 support at your fingertips

We understand that your business never sleeps. So we’re on hand to help when you need it. With people in London, Melbourne, New York, and Auckland, we’ve got the major time zones covered. Our support is what sets us apart, and we’re here to help you get the most out of Fresho.

Support Packages

Choose the level of support that’s right for you.

Essential
Standard
Premium

What's included	Essential	Standard	Premium
What's included	What's included
Access to our suite of HelpHub articles on how to best use Fresho
24/7 email support at support@fresho.com	4 hour average response time	1 hour average response time	30 minute average response time
Automated payments - we'll help you get up and running so you can maximise your cash flow
Connect your branded Homepage to your website - we'll help you get set up so your customers can easily order online
Priority email response - jump the queue when emailing support@fresho.com
Tailored guides & instructions - need help with a certain feature? We’ll customise a guide for your business
Video training - upskill your staff and master new features with on demand video training		30 mins per quarter	180 min per quarter
Help with advanced reporting - need a customised report? We’ll help you create one based on your Fresho data
Access to beta features - opt in to be the first to try out new features & provide feedback to help shape the product
Usage reviews - we'll review your Fresho usage and outline how you can maximise your value from the platform
Phone support - quickly resolve queries over the phone
Pricing	Included	$59 per month (+GST)	$199 per month (+GST)
		Buy Now	Buy Now

Meet the team

Corey

Customer Experience Technical Support Specialist & Associate Product Manager

Aleisha

Senior Customer Experience Specialist

Haydn

CX Team Lead

Shreya

Customer Experience Supervisor

Hear it from suppliers like you.

4 years in and the support team is wonderful. Any questions no matter what time are always answered, even if I think it's not important it's no fuss for them. Great bunch of people, thanks guys you're the best.

You always wonder when going with a company whether the sales staff are backed up with just as good support staff, and I can't say anything else but this company does.

Fresho has made a huge impact on the daily running of our business. It is user friendly and very simple to work with. The staff have been amazing and have taken all our questions onboard in a very speedy and efficient manner.

The Sales & Customer Service Team have been amazing support and the development team seem to understand the customers’ needs & deliver regular improvements. Keep up the great work guys, happy customer here!

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