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24/7 support at your fingertips

We understand that your business never sleeps. So we’re on hand to help when you need it. With people in London, Melbourne, New York, and Auckland, we’ve got the major time zones covered. Our support is what sets us apart, and we’re here to help you get the most out of Fresho. 

Support Packages

Choose the level of support that’s right for you. 

  • Essential
  • Standard
  • Premium
What's included EssentialStandardPremium
What's included
24/7* phone supportDirect line to live support
24/7* email support (average response time)4 hours1 hour30 minutes
Priority email response
Access to HelpHub articles and videos
Custom-built Feature Guides tailored to your specific processes
Customised training delivered live online, with recording2 hours / year12 hours / year
Advanced Reporting support to customise reports based on your data
Quarterly Usage Reviews to maximise your platform benefits
Monthly investment Included$59 +GST$199 +GST
Buy NowBuy Now

* Reduced coverage hours apply on Jan 1, Easter Friday, Easter Monday, Dec 25 and Dec 26.

Contact Us

Meet the team

Haydn

CX Team Lead

Aleisha

Corey

Lauren

Shreya

Hear it from suppliers like you.

4 years in and the support team is wonderful. Any questions no matter what time are always answered, even if I think it's not important it's no fuss for them. Great bunch of people, thanks guys you're the best.
DameBig Michaels Fruit & Veg 🇦🇺
You always wonder when going with a company whether the sales staff are backed up with just as good support staff, and I can't say anything else but this company does.
Louise SkoylesFresh Approach 🇬🇧
Fresho has made a huge impact on the daily running of our business. It is user friendly and very simple to work with. The staff have been amazing and have taken all our questions onboard in a very speedy and efficient manner.
TraceyChef Ready Meats 🇳🇿
The Sales & Customer Service Team have been amazing support and the development team seem to understand the customers’ needs & deliver regular improvements. Keep up the great work guys, happy customer here!
AndrewLittle Fish 🇳🇿
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Get in Touch

Australia

101 Moray Street
South Melbourne
3205 VIC
ABN: 54 605 060 277

Australia

101 Moray Street
South Melbourne
3205 VIC
ABN: 54 605 060 277
Get in touch

New Zealand

Fresho c/o The Icehouse, 125 St Georges Bay Rd, Parnell, Auckland 1052
NZBN: 94290463482417

New Zealand

Fresho c/o The Icehouse, 125 St Georges Bay Rd, Parnell, Auckland 1052
NZBN: 94290463482417
Get in touch

United Kingdom

The Fisheries, 1 Mentmore Terrace, London E8 3PN
CRN: 12414006 (England and Wales)

United Kingdom

The Fisheries, 1 Mentmore Terrace, London E8 3PN
CRN: 12414006 (England and Wales)
Get in touch

U.S.A

Suite 100, 30B Vreeland Road
Florham Park
New Jersey 07932
EIN 84-4733736

U.S.A

Suite 100, 30B Vreeland Road
Florham Park
New Jersey 07932
EIN 84-4733736
Get in touch

Australia

Level 4, 412 St Kilda Road Melbourne VIC 3004
ABN: 54 605 060 277

New Zealand

Level 2, 96 St Georges Bay Rd Parnell, Auckland, 1052
NZBN: 94290463482417

United Kingdom

The Fisheries, 1 Mentmore Terrace, London E8 3PN
CRN: 12414006 (England and Wales)

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