Frequently asked questions

Where do I find the products? How do I start shopping?

Simply click/tap the wholesaler logo to access their products. To start building up your order, enter an amount for each product: you can type it or use the ‘+’ (plus) icon. The product will automatically appear in ‘Your cart’.

I can’t find a product. What can I do?

You can use the ‘Filter’ box to type the name of the product you are looking for or partial words.

We recommend trying the following:

• Use general terms (i.e. search ‘avocado’ instead of brands like ‘Shepard’ or ‘Hass’);
• The fewer words the better (i.e. try ‘salmon’ or ‘salmon fillet’ instead of ‘pinned boned salmon fillet’)
• Try using synonyms, as products may have different names. (i.e. ‘sweet potato’ or ‘kumara’)

Can I create a favourite list?

Sure, that is your ‘Pantry List’. Simply click the ‘star’ icon, located to the right hand side of each product. Full green star means that the product is saved into your Pantry.

I no longer want to see a product in my Pantry, how do I remove it?

You can unfavourite a product by clicking/tapping the green star icon. A pop up message will ask you if you are sure about it, simply click ‘Yes’.

How can I order grams if only KG is available?

You can type the amount, using decimals to specify grams. I.e.: 1.5kg Please note that a minimum amount may apply to certain products.

Can I request something in particular about the product I’m ordering?

You can use the pencil icon to type a message regarding certain requests. I.e.: you are ordering bananas and you prefer them to be ripe. Wholesalers will try to do their best to accommodate these requests. Although given the current situation, it might not always be possible.

How do I send my order? 

After filling up your cart with all the desired items, you’ll be ready to send the order to your wholesaler. This step is slightly different if you are using a computer/tablet or a mobile phone.

Mobile phone:

1. Click ‘Your Cart’, which appears in grey colour, above the ‘Pantry List’ button.
2. Click ‘Go to Checkout’
3. Enter your Credit Card details and click ‘Add Card’
4. Click ‘Confirm and Checkout’

Computer/Tablet:

1. Click ‘Go to Checkout’, marked with a green button towards the right hand side of the screen.
2. Enter your Credit Card details and click ‘Add Card’
3. Click ‘Confirm and Checkout’

Where is my Cart

Mobile phone: ‘Your Cart’ is located to the top right of the ‘Pantry List’ button.

Computer/Tablet: ‘Your Cart’ is towards the right hand side of the screen.

How do I know if my order has been received?

After clicking ‘Confirm and Checkout’, you will see a confirmation message with your order number on the screen. You will also receive an email with a copy of your order for your reference.

My order is ‘In Progress’, what does it mean?

It means that the order has not yet been sent. Simply go to the ‘Market’ section and follow these steps.

You will find the ‘Market’ button located at the top area of the screen on a Computer/Tablet. For Mobile Phones, go to the three-line menu towards the top right corner of the screen.

I am feeling unwell or in isolation, how can I let the delivery driver know about that?

Before sending your order, you can type a message in the ‘Additional Notes’ box, situated towards the bottom of the screen. You can use this box if you have any other comments (i.e. delivery instructions)