Privacy

Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information. We refer to this as “personal information” throughout this policy.

2.1 Visitors to our website

(a) What personal information we collect about you

We, or third parties on our behalf, may collect and use any of the following information about you:

(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us;
(vi) any updates to information provided to us;
(vii) the following information created and recorded automatically when you visit our website:

(A) Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and software. We use this personal information to administer our website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages; and

(B) Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

(b) How we use your personal information

We will collect, use and store the personal information listed above for the following reasons:

(i) to receive enquiries from you through the website about our software;
(ii) for improvement and maintenance of our website and to provide technical support for our website;
(iii) to ensure the security of our website;(iv) to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests; and
(v) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected.

Please see sections 2.6 and 2.7 for more details about how we use your personal information.

(C) A word about cookies

(i) Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
(ii) Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.
(iii) For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookies policy here.

(d) Special categories of data. We do not collect special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

2.2 Users, and employees of users

(a) What personal information we collect about you

We (via our software), or third parties on our behalf, may collect and use any of the following information about you:

(i) your name (including your title);
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us;
(vi) any updates to information provided to us;
(vii) information about our software and associated services we provide to you:
(A) information needed to provide the services to you (including information on joining forms, order details, order history and payment details);
(B) customer services information; and
(C) customer relationship management and marketing information;
(viii) user name and password for access to our software or our app;
(ix) personal information that we obtain from the third party sources described in section 1.1;
(x) information you provide to help us provide you with improved service, for example if we ask you to fill in a survey or questionnaire.

(b) How we use your personal information

We will collect, use and store the personal information listed above for the following reasons:

(i) to provide you with access to our software and associated services;
(ii) to deal with any enquiries or issues you have about our software or associated services;
(iii) to send you certain communications (including by phone, email or post) about our services such as administrative messages (for example, setting out feature updates);
(iv) to carry out statistical analysis, surveys and market research on people who may be interested in our services;
(v) if it is in our legitimate interests for business development and marketing purposes, to contact you (including by telephone, email or post) with information about our software and associated services or the products or services of users or potential users which either you request, or which we feel will be of interest to you; and
(vi) if you are a sole trader or a non-limited liability partnership and the address you used to register as a user is in the United Kingdom and if you have consented, to contact you by phone or email with information about our software and associated services or the products or services of users or potential users which either you request, or which we feel will be of interest to you.

Please see sections 2.6 and 2.7 for more details about how we use your personal information.

(c) Special categories of data. We do not collect special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

(d) Information we need to provide services to you. We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal information, or if you ask us to delete it, you may no longer be able to access our software or associated services.

2.3 Prospective customers to whom we send marketing communications
(a) We, or third parties on our behalf, may collect and use any of the following information about you:

(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us;
(vi) any updates to information provided to us; and
(vii) personal information that we obtain from the third party sources described in section 1.1.

(b) How we use your personal information

We will collect, use and store the personal information listed above, if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes, to contact you (including by telephone, email or post) with information about our services which either you request, or which we feel will be of interest to you (including newsletters).

Please see sections 2.6 and 2.7 for more details about how we use your personal information.

(c) Special categories of data. We do not collect special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

2.4 People who contact us with enquiries
(a) We, or third parties on our behalf, may collect and use any of the following information about you:

(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us;
(vi) any updates to information provided to us; and
(vii) personal information that we obtain from the third party sources described in section 1.1 (excluding contractors and consultants).

(b) How we use your personal information

We will collect, use and store the personal information listed above to deal with any enquiries or issues you have about our services, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.

Please see sections 2.6 and 2.7 for more details about how we use your personal information.

(c) Special categories of data. We do not collect special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

2.5 Our service providers, and employees of our service providers
(a) We, or third parties on our behalf, may collect and use any of the following information about you:

(i) your name including your title;
(ii) work contact information (phone number, postal address, mailing address, email address);
(iii) your job title;
(iv) your gender;
(v) your date of birth;
(vi) information provided when you correspond with us;
(vii) any updates to information provided to us;
(viii) personal information that we obtain from the third party sources described in section 1.1 (excluding other users of our software);
(ix) CVs, pitch and tender information;
(x) proof of identification and address;
(xi) visa or work permit documentation;
(xii) details of compensation, expense claims and bank details;
(xiii) information required to access company systems and applications (such as system ID); and
(xiv) work hours (overtime and hours worked).

(b) How we use your personal information

We will collect, use and store the applicable personal information listed above for the following reasons:

(i) to enable us to purchase and receive products and services from you (including service provider due diligence, payment and expense reporting and financial audits);
(ii) to assess your working capacity;
(iii) to deal with enquiries from you;
(iv) to confirm information on CVs and performance reference checks, to assess you or your employer’s suitability to work for us;
(v) for equal opportunities monitoring;
(vi) for health and safety records and management; and
(vii) for security vetting and criminal records checks (where applicable and allowed by law).

Please see sections 2.6 and 2.7 for more details about how we use your personal information.

(c) Special categories of data. We do not collect special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

(d) Information we need to receive services from you or grant you access to our services. Please note that we need certain types of personal information so that you or your employer can provide services to us. If you do not provide us with such personal information, or if you or your employer asks us to delete it, you may no longer be able to provide services to us or access our services

2.6 Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:
(a) to deal with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes;

(b) for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;

(c) to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

(d) to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

2.7 Further processing
Before using your personal information for any purposes which fall outside those set out in this section 2, we will undertake an analysis to establish if our new use of your personal information is compatible with the purposes set out in this section 2. Please contact us using the details in Section 13 if you want further information on the analysis we will undertake.